MICROSOFT DYNAMICS

Customer Exerience

Broaden the horizons of interactions with Dynamics 365, the software to manage customer relationships in an intuitive way.

The Dynamics 365 solution suite empowers customer data with intelligent technology across the marketing, sales and service functions to cover all stages of the process, from the customer's first interaction with the company, to their purchasing decision, providing customer experience improve and establish trusting relationships.


We are reseller of Microsoft Dynamics 365 software

Customer experiences need to be tailored from marketing to customer service to build trusting relationships and develop strong relationships.


Dynamics 365 simplifies the sharing of reliable data to accelerate marketing and sales actions.

MORE EFFECTIVE MARKETING

All marketing information in one place

Flexible segmentation to simplify marketing actions

Creation of customizable messages on the customer

Campaign management with dynamic lists

Purchase journey analysis to understand customer needs and communicate at the right time and through preferred channels


INCREASED SALES

Identification of leads and management of related opportunities to facilitate sales

Streamlining the sales process from initial contact to contract closure

Get an end-to-end view of the customer

Information always available on any device


BETTER CUSTOMER SERVICE

Improve customer service with:

Automatic activation and case management based on customer requests

Sharing of information within the CS team

Better relationships with faster responses


BENEFITS

Intuitive and familiar interface

Increase your turnover by aligning your marketing and sales functions

Immediate access to constantly updated information thanks to customer data centralized locally or in the cloud

Natively connected with other Microsoft products such as Outlook, Office 365, Windows Server, Exchange Server, Skype for Business, SharePoint, Power BI, and PowerApps

Scalable solution in its architecture


Some of the realize projects

CRM project for Unicoop Tirreno

5 December 2022
In the world of Unicoop Tirreno, through their one hundred stores, they shop every day tens of thousands of people who have needs and expectations to be met, for this reason it is of fundamental importance for the Cooperative to listen, talk and communicate with them. It is necessary to constantly investigate the needs of customers, their degree of satisfaction and monitor the levels of service for each store. In Unicoop Tirreno deals with this the office of Operational Marketing through some tools including the office of the Wire Direct. A toll free number and an e-mail available to members and consumers to talk directly with the cooperative.

A CRM project for a leading corporation trading financial products | Fundstore

by en • 19 July 2019
SYSDAT.IT PER IL PLM

BROADEN THE HORIZONS

OF INTERACTIONS WITH DYNAMICS 365

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