MICROSOFT DYNAMICS

The Dynamics 365 solution suite empowers customer data with intelligent technology across the marketing, sales and service functions to cover all stages of the process, from the customer's first interaction with the company, to their purchasing decision, providing customer experience improve and establish trusting relationships.

MORE EFFECTIVE MARKETING

All marketing information in one place

Flexible segmentation to simplify marketing actions

Creation of customizable messages on the customer

Campaign management with dynamic lists

Purchase journey analysis to understand customer needs and communicate at the right time and through preferred channels

INCREASED SALES

Identification of leads and management of related opportunities to facilitate sales

Streamlining the sales process from initial contact to contract closure

Get an end-to-end view of the customer

Information always available on any device

BETTER CUSTOMER SERVICE

Improve customer service with:

Automatic activation and case management based on customer requests

Sharing of information within the CS team

Better relationships with faster responses

BENEFITS

Intuitive and familiar interface

Increase your turnover by aligning your marketing and sales functions

Immediate access to constantly updated information thanks to customer data centralized locally or in the cloud

Natively connected with other Microsoft products such as Outlook, Office 365, Windows Server, Exchange Server, Skype for Business, SharePoint, Power BI, and PowerApps

Scalable solution in its architecture