Cegid AMS

In an ever-changing context such as the digital era we are experiencing, companies must accelerate the digitalization process and concentrate their resources on value-added activities to stay ahead. Even business applications cannot remain static, but must always be efficient and subject to continuous updates to meet business needs, company policies and, when applicable, legislation.

Application Maintenance services play a fundamental role in optimizing the performance of the applications used by companies and in preventing problems that can slow down efficiency. Precisely for this reason they must be the subject of a careful strategy by companies that want to concentrate resources on core business activities and accelerate digitalization processes to always be competitive.

Our team of experts on Cegid solutions and Retail processes in Fashion & Luxury offer both consulting and operational support with the following AMS services.

Service request management: requests for functional support on the application from users and IT.

Corrective maintenance: correction of application malfunctions.

Micro and macro evolutionary maintenance: evolutionary interventions aimed at adapting applications to new business needs, corporate policies and regulations.

Systems monitoring: verification that the application is functioning properly (e.g., checking for operational or system errors, verifying that scheduled jobs are executed correctly)

Efficient business management today requires seamless synchronization between all business systems. We take care of Cegid's integration with major IT systems, enabling smooth workflows, always up-to-date data, and maximum operational efficiency. 

ERP: data synchronization between Cegid and and ERP system for centralized and error-free management.

E-commerce and Marketplace: connection between Cegid and major online sales platforms for automated order, inventory and logistics management and complete omnichannel customer management.

CRM: Integration with CRM systems for an omnichannel customer experience based on accurate data updated in real time.

WMS: Optimization of stock management and logistics with direct integration between Cegid and the warehouse.

Our Application Maintenance service for Cegid includes full support for advanced modules of the platform, ensuring regulatory compliance, upgrades and performance optimization.

Migration to new releases: we support the transition to the latest versions of Cegid, ensuring business continuity and taking advantage of the new features available.

TAX Regulation adjustments: we work with Cegid to test and ensure proper functioning.

Tax Free Global Blue Integration: we configure and optimize integration with Tax-Free Shopping services, simplifying the process for international clients.

POS Integration: advanced integration with POS from banking systems such as Adyen, for more efficient point-of-sale management and seamless synchronization with the central system.

Adyen/Global Blue Integration Documentation.

Avalara Integration: implementation and management of integration with the Avalara tax engine, for automatic tax calculation and optimization of US tax processes.